Privacy Policy

Introduction

Welcome to WOOD CONNECT. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Personal Information

Business name and contact information
Owner/manager name and contact details
Phone numbers and email addresses
Business address and location data
Timber inventory and pricing information

Automatically Collected Information

IP address and browser type
Device information and operating system
Usage data and platform interactions
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Platform Operations

Facilitating timber trading between buyers and marketers

Verification & Security

Verifying marketer identities and ensuring platform security

Customer Support

Providing support and responding to inquiries

Analytics & Improvement

Analyzing usage patterns to improve our services

Notifications

Sending important updates and market information

Legal Compliance

Complying with legal obligations and regulations

Information Sharing & Disclosure

We may share your information in the following circumstances:

Business Listings

Your business information and timber listings are visible to other platform users to facilitate trading.

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

Service Providers

We may share information with trusted service providers who assist in platform operations.

Data Security

We implement appropriate security measures to protect your personal information:

Encryption

Data encryption for secure transmission

Access Control

Strict access controls and authentication

Secure Storage

Secure servers and regular backups

Your Rights

You have the following rights regarding your personal information:

Right to Access: View your personal data
Right to Correct: Update inaccurate information
Right to Delete: Request data deletion

Right to Portability: Export your data
Right to Object: Object to data processing
Right to Restrict: Limit data processing

To exercise these rights: Contact us at privacy@timberconnect.ng or through your account dashboard.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential Cookies	Platform functionality and security	Session
Preference Cookies	Remember your settings and preferences	1 Year
Analytics Cookies	Understand how you use our platform	2 Years

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

Data Retention

We retain your personal information only for as long as necessary:

Active Accounts: While your account remains active
Inactive Accounts: 2 years after last activity
Transaction Records: 7 years for legal compliance
Customer Support: 3 years after resolution

Children's Privacy

WOOD CONNECT is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email

privacy@timberconnect.ng

Phone

+234 800 TIMBER

Address

South-West Nigeria